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Terms of service

This statement governs the terms of service between you, the user and Healthlocker. By using Healthlocker you agree to the following statement:


Your privacy is important to us, for this reason we have designed a privacy statement which will outline how we protect your privacy. We ask you to read this statement so that you can make an informed decision regarding creating your account.

Sharing of Information

Healthlocker is designed so you, as the user, have complete control over who you connect with and what information you share with them.


Whilst Healthlocker sits on a secure platform, and the chance of a data breach is very unlikely, we cannot absolutely guarantee the safety of Healthlocker. As the user you will need to make sure your login in details are kept confidential and not shared with anyone. You will also need to be aware of your surroundings, and we advise you only login to your account when you are in a private space.

Setting up your account

When setting up your account you must agree to the following information:

  • that you will not provide false information;
  • that you will keep all your information updated;
  • that you will not share your login details with anyone;
  • that you will respect other users, including NHS staff, at all times.


If you violate the spirit of this agreement Healthlocker can suspend or terminate your account. This decision will be sent to you via email or you will receive a notification the next time you try to enter your account.

You have the option to disconnect your Healthlocker account from your trust health record at any time. When your Healthlocker account is disconnected from your health record, all information you have previously shared with your care team will no longer be available to them. You will no longer be able to view information from your care team or send them messages. Your Healthlocker account will remain active for your personal use and you will be able to reconnect to your trust health record at a later time if you choose to.

Other Applications

Healthlocker does contain links to other applications which are not owned or controlled by South London and Maudsley NHS Foundation Trust. The trust cannot take responsibility for the content or general practices of these applications.

Changes to Agreement

This agreement may be updated from time to time. In this event, Healthlocker will always notify users of the changes and ask for your ongoing consent.